CUSTOMER CARE
Returns
& Refunds
We want you to love every piece you receive. If something isn’t quite right, here’s a simple guide to our returns and refund process.
Easy Requests
Contact our customer care team with your order details to start a return request.
Quality Check
Returned products are inspected before a return or refund is approved.
Secure Refunds
Approved refunds are processed through the original payment method where supported.
RETURN POLICY
Before you return
Eligibility
Items must generally be unused, unworn and in their original condition with the original packaging and tags intact.
Return Window
Return requests can typically be raised within 7 days of delivery. The applicable return window may vary by product or order.
Product Condition
Products showing signs of wear, damage, alteration or misuse may not qualify for a return or refund.
Original Packaging
Please retain the original packaging and accessories until you are completely satisfied with your purchase.
Non-Returnable Items
Certain products may be marked as final sale or non-returnable. Product-specific return conditions will take priority.
Our approach
Your satisfaction
matters.
Every return is reviewed carefully so we can make the process as clear and straightforward as possible.
THE PROCESS
How returns work
We’ve kept the process simple. Follow these steps if you need assistance with a delivered order.
Contact Us
Reach out to customer care with your order number.
Request Review
Our team reviews the return request and eligibility.
Product Pickup
If approved, pickup or return instructions are shared.
Refund
Once approved, your eligible refund is processed.
REFUNDS
When will I receive my refund?
Once your returned item has been received and successfully inspected, an approved refund is generally initiated within 3–5 business days. The time taken for the amount to appear in your account may depend on your bank or payment provider.
EXCHANGES
Need a different piece?
If your order is eligible for exchange, contact our customer care team with your order number. Availability of the requested product, size or colour may determine whether an exchange can be processed.
PLEASE NOTE
A few important details
Return eligibility is subject to the condition of the product and the policy applicable to your order.
Please keep your order number available when contacting customer care. It helps us locate your purchase and assist you faster.
Refund timelines are estimates and can vary depending on the payment method, bank or payment provider.
This page contains general return information. Product-specific terms shown during checkout or on the product page may apply.
Shop with confidence, wear it with joy.